Technical Support
- Tier-2 and Tier-3 support for complex SaaS products
- Payment gateway debugging — Stripe, PayPal, Authorize.Net
- REST API and webhook failure diagnosis
- Plugin conflict identification and resolution across 50+ third-party integrations
- Bug reproduction and escalation with detailed reproduction steps
- Compatibility testing across WordPress updates, PHP versions, and plugin releases
- Support via ticketing systems, live chat, and social channels
Documentation and Technical Writing
- Knowledge base authoring from scratch and at scale
- Divio framework — tutorials, how-to guides, reference, and explanation
- Information architecture and content strategy
- Writing for both human readers and AI agents
- Frontmatter and metadata optimization for search and AI agent indexing
- llms.txt — structured documentation overview for AI agents
- SEO for documentation sites using Yoast SEO and AIOSEO
- Documentation editor and quality gatekeeper
Docs as Code
- Mintlify — docs.json configuration, MDX authoring, components, navigation structure, custom domains, AI agent optimization
- MkDocs with Material theme — installation, configuration, navigation, GitHub Pages deployment
- Markdown and MDX — full authoring including frontmatter, components, and code blocks
- GitHub — repositories, branches, commits, pull requests, documentation workflows
- GitHub Pages — static site deployment directly from a repository
Technical
- PHP — reading and debugging at support depth
- JavaScript — snippets, logic, and debugging
- HTML and CSS
- REST APIs — debugging, endpoint testing, response interpretation
- Webhooks — failure diagnosis and integration troubleshooting
- WPCode Snippet Library — authoring and publishing reusable code snippets
- WordPress — deep product knowledge across core, plugins, themes, and hosting environments
- WooCommerce, MemberPress, Slider Revolution, Essential Grid
AI Tools and Workflows
- Claude Code, GPT Codex, Codebuff, Warp — daily use in plugin development
- AI-assisted development workflow — directing agents, reviewing output, maintaining code quality
- Writing documentation optimized for AI agent consumption
- LLM evaluation and output quality assessment
Tools and Platforms
- Support: HelpScout, Intercom, Pylon — ticketing and customer communication
- Project management: GitHub Projects
- Documentation platforms: Mintlify, MkDocs, WordPress
- Version control: Git, GitHub
- IDEs: VS Code, Warp
- Licensing and payments: LemonSqueezy, Freemius
- Testing: PHPUnit, Jest
Languages
| Language | Level |
|---|---|
| Urdu | Native |
| English | Professional — C1 |