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13 years of WordPress and SaaS technical support, documentation, and customer education. I specialize in making complex products understandable — for users, for developers, and increasingly for AI agents. Most recently at MemberPress (CaseProof), where I reduced active support ticket volume from 1,200 to 500 in six months by identifying documentation gaps and filling them systematically. Before that, nine years at ThemePunch supporting Slider Revolution, a plugin with over 9 million active installs. Alongside my job search I am independently building two commercial WordPress security plugins — VigiGuard, which is live on WordPress.org, and Enkypt, currently in late-stage development.

Writing Portfolio

Documentation written for MemberPress, Slider Revolution manuals, FAQs, and blog posts.

Experience

Full work history, key metrics, and what I bring to a support or documentation role.

VigiGuard

A free WordPress security plugin live on WordPress.org. One-click hardening with zero configuration.

Enkypt

A commercial WordPress security plugin in late-stage development. Enterprise-grade protection for small businesses and agencies.