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13 years of technical support, documentation, and customer education. I specialize in making complex products understandable — for users, for developers, and increasingly for AI agents. Most recently at MemberPress (CaseProof), a membership and LMS plugin, where I reduced active support ticket volume from 1,200 to 500 in six months by identifying documentation gaps and filling them systematically. Before that, nine years at ThemePunch supporting Slider Revolution, a plugin with over 9 million active installs. Alongside my job search I am independently building two commercial WordPress security plugins — VigiGuard, which is live on WordPress.org, and Enkypt, currently in late-stage development.
Available remotely across U.S., European, Middle East, and APAC time zones.

Published Work

Documentation written for MemberPress, WishList LMS, Slider Revolution manuals, FAQs, and blog posts.

Experience

Full work history, key metrics, and what I bring to a support or documentation role.

VigiGuard

A free WordPress security plugin live on WordPress.org. One-click hardening with zero configuration.

Enkypt

A commercial WordPress security plugin in late-stage development. Enterprise-grade protection for small businesses and agencies.