> ## Documentation Index
> Fetch the complete documentation index at: https://kashifahmed.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Skills

> Technical support, documentation, and tooling skills built across 13 years in WordPress and SaaS environments.

Skills built across 13 years of technical support, documentation, and customer education work. Not a list of technologies I have touched — everything here is something I have used in real work at scale.

***

## Technical Support

* Tier-2 and Tier-3 support for complex products
* Payment gateway debugging — Stripe, PayPal, Authorize.Net
* REST API and webhook failure diagnosis
* Plugin conflict identification and resolution across 50+ third-party integrations
* Bug reproduction and escalation with detailed reproduction steps
* Compatibility testing across WordPress updates, PHP versions, and plugin releases
* Support via ticketing systems, live chat, and social channels

***

## Documentation and Technical Writing

* Knowledge base authoring from scratch and at scale
* Divio framework — tutorials, how-to guides, reference, and explanation
* Information architecture and content strategy
* Writing for both human readers and AI agents
* Frontmatter and metadata optimization for search and AI agent indexing
* llms.txt — structured documentation overview for AI agents
* SEO for documentation sites using Yoast SEO and AIOSEO
* Documentation editor and quality gatekeeper

***

## Docs as Code

* **Mintlify** — docs.json configuration, MDX authoring, components, navigation structure, custom domains, AI agent optimization
* **MkDocs with Material theme** — installation, configuration, navigation, GitHub Pages deployment
* **Markdown and MDX** — full authoring including frontmatter, components, and code blocks
* **GitHub** — repositories, branches, commits, pull requests, documentation workflows
* **GitHub Pages** — static site deployment directly from a repository

***

## Technical

* PHP — reading and debugging at support depth
* JavaScript — snippets, logic, and debugging
* HTML and CSS
* REST APIs — debugging, endpoint testing, response interpretation
* Webhooks — failure diagnosis and integration troubleshooting
* WPCode Snippet Library — authoring and publishing reusable code snippets
* WordPress — deep product knowledge across core, plugins, themes, and hosting environments
* WooCommerce, MemberPress, Slider Revolution, Essential Grid

***

## AI Tools and Workflows

* Claude Code, GPT Codex, Codebuff, Warp — daily use in plugin development
* AI-assisted development workflow — directing agents, reviewing output, maintaining code quality
* Writing documentation optimized for AI agent consumption
* LLM evaluation and output quality assessment

***

## Tools and Platforms

* **Support:** HelpScout, Intercom, Pylon — ticketing and customer communication
* **Project management:** GitHub Projects
* **Documentation platforms:** Mintlify, MkDocs, WordPress
* **Version control:** Git, GitHub
* **IDEs:** VS Code, Warp
* **Licensing and payments:** LemonSqueezy, Freemius
* **Testing:** PHPUnit, Jest

***

## Languages

| Language | Level             |
| -------- | ----------------- |
| Urdu     | Native            |
| English  | Professional — C1 |