> ## Documentation Index
> Fetch the complete documentation index at: https://kashifahmed.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Who I Am

> Senior Technical Support & Documentation Engineer · User Advocate · WordPress · SaaS · Knowledge Base · 13 Yrs · Remote · Open to Work

13 years of web development, technical support, documentation, and customer education. I specialize in making complex products understandable — for users, for developers, and increasingly for AI agents.

Most recently at MemberPress (CaseProof), a membership and LMS plugin, where I reduced active support ticket volume from 1,200 to 500 in six months by identifying documentation gaps and filling them systematically. Before that, nine years at ThemePunch supporting Slider Revolution, a plugin with over 9 million active installs.

Alongside my job search I am independently building two commercial WordPress security plugins — VigiGuard, which is live on WordPress.org, and Enkypt, currently in late-stage development.

<Note>
  Available remotely across U.S., European, Middle East, and APAC time zones.
</Note>

<CardGroup cols={2}>
  <Card title="Published Work" icon="pen-nib" href="/documentation/docx">
    Documentation written for MemberPress, WishList LMS, Slider Revolution manuals, tutorials, and blog posts.
  </Card>

  <Card title="Experience" icon="briefcase" href="/about/experience">
    Full work history, key metrics, and what I bring to a support or documentation role.
  </Card>

  <Card title="VigiGuard" icon="shield-halved" href="/projects/vigiguard">
    A free WordPress security plugin live on WordPress.org. One-click hardening with zero configuration.
  </Card>

  <Card title="Enkypt" icon="shield" href="/projects/enkypt">
    A commercial WordPress security plugin in late-stage development. Enterprise-grade protection for small businesses and agencies.
  </Card>
</CardGroup>